IT Student Assistant

• Streamline and automate business processes to improve efficiency and reduce manual workload
• Evaluate and enhance existing technical processes and applications to optimize performance
• Collaborated with stakeholders to understand business requirements and translate them into comprehensive solution designs
• General hardware setup, maintenance, repair, support, and troubleshooting: Windows and Apple computers, mobile devices, peripherals, network printers, hardware encryption, data wiping
• Creating and updating IT-related instructional and standard operating procedure documents
• Installing, updating, supporting, and troubleshooting software: Windows, Mac OS, Android, iOS, MSOffice Suite, web browsers, anti-virus/malware
• Aid faculty members in the structure and design of their websites using CampusPress
• Audit, restructure, and redesign sections of the University of Guelph website and present to a team

Teaching Assistant - CIS*1500: Introduction to Programming

• Provided guidance and support to students, addressing their questions and aiding in debugging code
• Assisted the professor in the creation of assignment material and programming auto graders
• Graded approximately 50 student's assignments according to established rubrics and provided constructive feedback accordingly
• Ran lab sessions to teach students the applications of course concepts and assist them in their learning

Teaching Assistant - CIS*1050: Web Design and Development

• Provided guidance and support to students, addressing their questions and aiding in debugging code
• Graded over 100 student's assignments according to established rubrics and provided constructive feedback accordingly
• Conducted regrades for student assignments, addressing their concerns and communicating with the student throughout the regrading process

Operational Services Representative

• Administration duties including data entry and analysis, payroll, planning, etc.
• Providing support for the senior-level staffs' projects and processes, aiding in duties when assigned
• Managing and maintaining organized records and documentation to ensure efficient office operations
• Answering phone calls in a professional manner and providing answers to inquiries

Summer Camp Counselor

• Appointed as the computer programming-specific counselor that taught campers about STEM areas and applications such as robotics, coding, hands-on engineering, etc.
• Develop and execute activities and lesson plans for campers with varied levels of experience with technology
• Modeling appropriate behaviour and a positive attitude
• Provided feedback and communication with parents/guardians on camper progress